Refund Policy

Refund Policy

Last updated: August 14, 2026

At Shoppers Delight, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our refund policy carefully.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are not eligible for return or refund:

  • Opened or used health and wellness supplements
  • Opened skincare or beauty products
  • Personal care items (eye massagers, hair care devices, etc.) that have been used
  • Items marked as final sale

How to Request a Refund

To initiate a return or refund, please follow these steps:

  1. Email us at support@shoppersdelight.com with your order number and reason for the return.
  2. Our team will review your request and respond within 2–3 business days.
  3. If approved, we will provide you with return instructions and a return shipping address.
  4. Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to post the refund.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at support@shoppersdelight.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Wrong Item Received

If you received the wrong item, please contact us immediately. We will cover the return shipping cost and send you the correct item as quickly as possible.

Order Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. To cancel an order, contact us at support@shoppersdelight.com as soon as possible. Once an order has shipped, it cannot be cancelled and must go through the return process.

Questions?

If you have any questions about our refund policy, please don't hesitate to reach out to us at support@shoppersdelight.com. We're happy to help!